SUPPORT TECHNIQUEBasic Support 1 Year: - Availability in hours worked (5d / 7 09h00-18h00)
- Unlimited access to the service ticket response filed within 24
hours maximum
- Call service support when needed (updated by example)
- 1 Contacts Premium Support 1 Year: - Availability in hours worked (5d / 7 09h00-18h00)
- Unlimited access to the service ticket response filed within 24
hours maximum
- Call by support service when needed (updated by example)
- Hot line
- Distance Management and Intervention
- 2 contacts  Monthly Costs: | Nb/Users | ARTICA Mail Cluster | ARTICA Files Server | ARTICA Open VPN | ARTICA SMTP RELAY
| ARTICA Security Services
| ARTICA Squid Proxy
| PREMIUM ASSISTANCE
| | 10 | 30€ ht | 28€ ht
| 20€ ht
| 20€ ht | 28€ ht
| 28€ ht
| 65€ ht
| | 25 | 50€ ht
| 45€ ht
| 40€ ht
| 40€ ht
| 45€ ht
| 45€ ht
| 99€ ht
| | 50 | 80€ ht | 72€ ht
| 55€ ht
| 55€ ht
| 72€ ht
| 72€ ht
| 129€ ht
| | 100 | 120€ ht | 110€ ht | 90€ ht
| 90€ ht
| 110€ ht
| 110€ ht
| 169€ ht
| | 250 | Sur Devis | 170€ ht
| 110€ ht | 110€ ht
| 169€ ht
| 169€ ht
| 249€ ht
| | 500 | Sur Devis
| 240€ ht
| Sur Devis
| 180€ ht
| Sur Devis | Sur Devis | Sur Devis | | +500 | Sur Devis | Sur Devis | Sur Devis | Sur Devis | Sur Devis | Sur Devis | Sur Devis |
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Support